Delivery & Returns


Delivery Times

Updated Delivery Information (COVID-19)

We are now offering 'Direct to Your Door' standard shipping STOREWIDE on BERNINA & bernette products for you to order during the restricted lockdown period.

Due to these unprecedented times, some customers may experience longer wait times for deliveries from our store.
We thank you for your patience. Please contact our head office on Toll-free on 1800 237 646, if you have any concerns.
 

BERNINA PRODUCTS

Strictly Pick up in-store ONLY

  • Once payment has been received and processed, your purchase will be shipped to your preferred dealer for pick up.
  • This may take up to 7 days depending on your location.
  • Your nominated authorised BERNINA dealer will contact you when delivery is confirmed.
  • Deliveries are made weekdays only.
  • Western Australia Orders are directed to Bernina WA. You will be contacted by Bernina WA to complete your order. 

bernette PRODUCTS

bernette Pick up in-store ONLY 

  • Once payment has been received and processed, your purchase will be shipped to your preferred dealer for pick up.
  • This may take up to 7 days depending on your location.
  • Your nominated authorised BERNINA dealer will contact you when delivery is confirmed.
  • Deliveries are made weekdays only.
  • Western Australia Orders are directed to Bernina WA. You will be contacted by Bernina WA to complete your order. 

bernette - Direct to Your Door 

  • Once payment has been received and processed, your purchase will be shipped to your nominated address.
  • This may take up to 7 days depending on your location.
  • Delivery must be signed for.

 

Returns Policy

Your satisfaction is important to us!

BERNINA Australia is partnered with an independent network of authorised BERNINA dealerships. All After Sales Service including Return & Refund, Warranty work and Support is handled by the authorised BERNINA dealership nominated as your preferred dealership.